A LIST OF USFULL EMERGENCY TELEPHONE NUMBERS


Updated on 07/10/2017 at 13:20 pm : Download as a text file.


MI5
Freephone: 0800 111 4645
Telephone: 020 7930 9000
From outside the UK: +44 (0)20 7930 9000


ANTI-TERRORIST HOTLINE 0800 789 321


Carbon monoxide poisoning: Please call NHS immediately on 111


Flood emergency numbers call 999


999 – The main emergency number

This is the emergency number for police, ambulance, fire brigade, coastguard, cliff rescue, mountain rescue, cave rescue, etc. Note the important word ‘EMERGENCY’. This number should be used only when urgent attendance by the emergency services is required – for example someone is seriously ill or injured, or a crime is in progress.

Calls are free, and 999 can be dialled from a locked mobile phone.

112 – Another emergency number

This operates exactly the same as 999 and directs you to exactly the same emergency call centre. The important thing about 112 is that it will work on a mobile phone anywhere in the world. So on your next foreign holiday, you don’t need to make a note of the emergency number for the country you visit; you just need 112. Incidentally, a EU requirement is that emergency call centres must provide a translations service.

In the UK, 112 also works on landline phones, but I can’t say whether that is the case in other countries.

Calls are free and 112 can also be dialled from locked mobile phone.

101 – The non-emergency number for the police

Use 101 when you want to contact the police, but it’s not an emergency – i.e. an immediate response is not necessary and/or will not be serve any purpose.

For example, your car has been stolen, your property has been damaged, your home has been broken into.


111 – The non-emergency medical number

This is available nationwide and replaced and expanded on the former NHS Direct service. Use this for illnesses and minor injuries where life isn’t threatened, but you would like some advice on what to do next.
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At some point, most of us will either be involved in or witness an accident, so knowing what to do next can potentially save lives.

That being said, not all emergencies are as simple as dialling 999. What should you do if you’re on holiday abroad, find yourself in a disaster zone, or feel too afraid to speak out loud on the phone?

Luckily, if you own a mobile you’re never truly stuck - because there are now countless ways to fetch help at the touch of a button.

1) How to text 999

If you find yourself in a situation where you’re unable to speak, you do have the option to text 999. However, this will take longer than caller them directly.

To do so, you must already be registered with the emergencySMS service so make sure you text ‘register’ to 999 and follow the instructions you are sent.

When an emergency happens, you should create a text that contains the name of the service you require, what the problem is and the location.

The emergency services will then reply to you asking either for more information or to tell you that help is on its way.

2) The emergency number you need when travelling

A surprising number of people are completely unaware of who to call in case of an emergency abroad but if you’re travelling in the EU then 112 is your life-saving number.

You can call 112 with no charge and will be put through to a specially trained operator who will deal with your request or transfer the call to the most appropriate emergency service.

If you don’t know where you are, the operator will identify your location. 112 can also be used in some countries outside of the EU including Switzerland and South Africa.

3) How to add emergency contacts to your lock screen

In case on an emergency, it’s vital that rescuers or doctors are able to contact your next of kin but as most mobiles are password-protected, this isn’t always easy.

Enter, ICE app which lets you put your emergency information on your lock screen so that anyone can access it if need be.

As well as displaying your next of kin’s number, it is also able to save information about medications you take, your blood type, allergies and medical conditions.

4) The app that alerts you of natural disasters

When travelling, you don’t always have access to the radio or TV so it can be difficult to be alerted when a natural disaster strikes.

But, that’s where the Disaster Alert app comes in. Free to download, the app works around the globe and warns you of any emergencies that might be near by including floods, earthquakes, storms or avalanches.

You can also look anywhere in the world and tap on an alert to get a profile of it including how long the alert has been active and how serious it is.

5) What to do if you need help but can’t talk

There may come a time when you need to call the emergency services but doing so could put you, or those around you, in even more danger.

The solution? Dial 55.

When you call 999, an operator will ask which service you require. If you remain silent and it’s an emergency, you’ll be asked to cough or make some other audible sound without speaking.
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ICE - in case of emergency ( For android Mobiles) APK


Child Abuse hotlines

NSPCC (for adults)
Telephone: 0808 800 5000
Find out about call charges

ChildLine (for children and young people)
Telephone: 0800 1111 (free)


Trading Standards Citizen’s Advice Consumer Helpline
03454 04 05 06
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The HMRC Fraud Hotline: 0800 788 887
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National Benefit Fraud Hotline (NBFH)
Telephone: 0800 854 440
Textphone: 0800 328 0512
Welsh Telephone: 0800 678 3722
Monday to Friday, 8am to 6pm
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Action Fraud: To report fraud, attempted fraud or cyber crime.
0300 123 2040

Forward suspicious emails to HMRC’s phishing team.
HMRC phishing team
phishing@hmrc.gsi.gov.uk
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Serious Fraud Office
Reporting serious fraud, bribery and corruption
Email: public.enquiries@sfo.gsi.gov.uk
Phone: +44 (0)20 7239 7272/7152 (switchboard)
Fax: +44 (0)20 7084 470


Citizens Advice Bureaus

Dagenham Citizens Advice Bureau
Dagenham
020 8594 6715

Citizens Advice Bureau
Barking
020 8594 6715

Citizens Advice Bureau
Ilford
020 8514 1878

Citizens Advice Bureau
London
020 8853 9499

Havering Citizens Advice Bureau
Romford
01708 763531

Newham Citizens Advice
Newham
020 8525 6377

Citizens Advice Waltham Forest
London
0300 330 1175
Open until 16:00

Citizens Advice Bureau
Dartford
01322 472979
Open until 15:00

Citizens Advice Bureau
Brentwood
0344 477 0808
Open until 16:00

National Association of Citizens Advice Bureau
London
0300 023 1231
Open until 17:00

Citizens Advice Bureau
London
0344 499 4134
Open until 16:00

Citizens Advice
London
Open until 17:00

Hackney Citizens Advice
London
020 8525 6350
Open until 17:00

Citizens Advice Advice
Enfield
0300 330 1167

Haringey Citizens Advice Bureaux
London
020 3872 5840

Thurrock Citizens Advice Bureau
Grays
0344 477 0808

Citizens Advice Bureau
London
0344 499 4134

Citizens advice bureau in London, England
Address: 97 Peckham High St, London SE15 5RS
Hours:
Phone: 0344 499 4134


RSPCA 0300 123 4999



WATER UTILITY COMPANIES
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Afinity Water
Emergencies 24 hour line 0345 357 2407
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Floodline Emergengy Number
If you're in England, Scotland or Wales you can register,
update your details or cancel your account by calling
Telephone: 0345 988 1188. 24-hour service.
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Anglian Water

Water supply and sewerage service queries and emergencies
Telephone 03457 145 145
Opening Hours
24 hours a day, 7 days a week
Request a free Call Back

Reporting a leak
Please ring as soon as possible
Telephone 0800 771 881
Opening Hours 24 hours a day, 7 days a week

Having problems paying your bill
Don't leave it, call us NOW!
Telephone 0800 169 3630
Opening Hours
8am to 8pm Monday to Friday
9am to 1pm on Saturday

To make a card payment on our automated service
Telephone 03450 268 926
Opening Hours 24 hours a day, 7 days a week
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OFwat

For individual enquiries and complaints about water companies
The Consumer Council for Water is the statutory consumer body for the water sector in England and Wales.

If you are concerned about your water bill or have a complaint about your water company,
first discuss it with your water company. If you remain unhappy, please contact the Consumer Council for Water,
which will be able to offer further assistance and advice.
Call 0300 034 2222 (for customers in England) / 0300 034 3333 (for customers in Wales)
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Severn Trent Water: Help & Contacts
Emergencies (24hrs) 0800 783 4444
Billing Enquiries 0345 750 0500
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South East Water
Customer bill/account helpline
0333 000 0001
Mon-Fri: 8am - 7pm Sat: 8am - 1pm
24/7 automated billing service
Pay your bill, check your balance
or set up a direct debit.
0333 000 0247
24 hours a day, seven days a week

Customer water supply helpline
0333 000 0365
Mon-Fri: 8am - 7pm Sat: 8am - 1pm
Out-of-hours emergencies
Call us if you have no cold water from your kitchen tap or have spotted a burst main or serious leak.
0333 000 0365
24 hours a day, seven days a week
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South West Water

Billing Enquiries - 0344 346 1010*
Operational helpline - 0344 346 2020* (24 hr)
Bogus caller helpline - 0344 346 2020* (24 hr)

Debit card payment - 0800 230 0750
Direct Debit set up - 0800 083 2365
Debt helpline - 0800 083 0283
Debt helpline opening hours are:

8am-8pm Monday-Thursday
8am-6pm Friday
9am-1pm Saturdays

Meter installation - 0800 083 4301
Meter estimate rebilling -0800 083 4247

Report a leak - 0800 230 0561 (24 hr)

Minicom - 0800 169 9965
Contact us via Text Relay – dial 18001 before the helpline numbers
Opening hours are:
Mon-Fri 8am-6pm & Saturdays 9am-1pm
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Thames Water 0800 714 614
Report a leak or burst pipe
24-hour freephone leakline
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WaterAid
http://www.wateraid.org/
Supporter Care team, please call us on 020 7793 4594.
To make a donation, please call 0300 123 4341
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Wessex Water
Contact us
Operations number: 0345 600 4 600
Billing number: 0345 600 3 600

I suspect a caller is bogus
Call us immediately:
0345 600 4 600 (24 hours)
If the caller is not genuine we would advise you to call the police.

To report a public or private leak, call Leakstoppers free:
0800 692 0692 (24 hours)

I have spotted a broken or damaged manhole cover
To report it, call us: 0345 600 4 600

I suspect a local river has been polluted with sewage
Call us as soon as possible: 0345 600 4 600
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Yorkshire Water Contact Details 0345 1 24 24 24
Call the Customer Support Helpline


NATIONAL HELPLINES


Please find below a list of National Helplines and some useful websites for survivors of rape, sexual violence and childhood sexual abuse.

For details of local specialist services, please refer to our Find Support page.
NATIONAL HELPLINES
The National Association for People Abused in Childhood (NAPAC)

Call 0808 801 0331 free from all landlines and mobiles
NAPAC provides a national freephone support line for adults who have suffered any type of abuse in childhood.
Telephone support line opening hours: Monday – Thursday 10:00am-9.00pm and Friday 10.00am-6.00pm
Website: www.napac.org.uk

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SurvivorsUK Helpline Web Chat

National Helpline Web Chat for adult male survivors of rape or sexual
(Monday – Friday 10.30 – 21:00; Saturday – Sunday 10:00 – 18:00)
Website: www.survivorsuk.org

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MOSAC (Mothers of Sexually Abused Children) 0800 980 1958

Supporting all non-abusing parents and carers whose children have been sexually abused. We provide various types of support services and information for parents, carers and professionals dealing with child sexual abuse.
Website: www.mosac.org.uk

**
SupportLine 01708 765200

Confidential emotional support to children, young adults and adults by telephone, email and post.
Website: www.supportline.org.uk

**
CISters (Surviving Rape and/or Sexual Abuse) 02380 338080

Answerphone 023 80 338080 is usually monitored daily during the week and callers can choose to leave their name and phone number, and we will call them back and will take care when doing so. Or can email admin@cisters.org.uk

The helpline is available to female adult survivors of childhood rape/sexual abuse, and others can call if they have a concern about such issues. In the case of the latter we will seek to signpost them to appropriate services.

**
PODS: Positive Outcomes for Dissociative Survivors
A project of Survivors Trauma and Abuse Recovery Trust (START)

PODS works to make recovery from dissociative disorders a reality through training, informing and supporting.
Helpline: 0800 181 4420 – Tuesdays 6-8pm or appointments at other times by contacting the office
Email: mail@start-online.org.uk (for START) or info@pods-online.org.uk (for PODS)
Website: www.start-online.org.uk and www.pods-online.org.uk
**
WEBSITES


Bristol Crisis Service for Women

Bristol Crisis Service for Women is a national organisation that supports girls and women in emotional distress. They particularly help women who harm themselves (often called self-injury).

Website: www.selfinjurysupport.org.uk

**
First Person Plural

UK-wide membership charity led by volunteers who have lived-experience of dissociative identity disorder (previously known as ‘multiple personality disorder’) or other childhood-trauma-related complex dissociative condition with a similar presentation (e.g. type 1 dissociative disorder not otherwise specified).

Website: www.firstpersonplural.org.uk

**
Respond

Respond exists in order to lessen the effect of trauma and abuse on people with learning disabilities their families and supporters. Provides psychotherapy for people with learning disabilities, advice and support for staff and families, training for carers and professionals, and education for people with learning disabilities.
Website: www.respond.org.uk

**
Rape Crisis England & Wales

Rape Crisis England & Wales is a national feminist organisation that exists to promote the needs and rights of women and girls who have experienced sexual violence, to improve services to them and to work towards the elimination of sexual violence. They are a national umbrella body for their network of autonomous member Rape Crisis organisations across England and Wales and was set up to support their specialist work.
Website: www.rapecrisis.org.uk

**
Survivors Manchester

A useful website with various resource information for adult male survivors of rape or sexual abuse.
Website: www.survivorsmanchester.org.uk

**
SurvivorScotland

SurvivorScotland oversees the National Strategy for Survivors of Childhood Abuse
Through the National Strategy, Strategy Funding and the National Confidential Forum, they aim to:

Raise awareness of childhood abuse
Increase awareness of its long term consequences
Improve support services
Enhance the health and wellbeing of survivors
Understand and acknowledge the experiences of people who were in care as children, whether those experiences were positive or negative
Develop training and skills for frontline workers

Website: www.survivorscotland.org.uk


Gas Emergency 0800 111 999

Power cuts and emergencies call 105

Electricity: In the event of an electrical emergency or power outage please call 105


ENERGY SUPPLIERS UK

Airtricity 0845 601 9093


Atlantic 0800 980 9042

Better Energy 0845 180 4000

British Gas Emergency 0800 111 999

Budget Energy 0800 012 1177

Co-operative Energy 0800 954 0693

Daligas 0800 111 4568

Ebico 0800 096 6344

Ecotricity 0800 030 2302

EDF emergency Numbers

Electricity supply number

Distributor

General enquiries

10

UK Power Networks 

0845 601 4516

11

Western Power Distribution

0845 724 0240

12

UK Power Networks

0845 601 4516

13

SP Energy Networks

0330 101 0444

14

Western Power Distribution

0845 724 0240

15

Northern Powergrid

0845 070 7172

16

Electricity North West

0800 048 1820

17

Scottish Hydro Electric Power Distribution

0800 048 3515

18

SP Energy Networks

0330 101 0444

19

UK Power Networks

0845 601 4516

20

Southern Electric Power Distribution

0800 048 3516

21

Western Power Distribution

0845 601 3341

22

Western Power Distribution

0845 601 3341

23

Northern Powergrid

0845 602 4454

24

Independent Power Networks Ltd

0845 055 6199

25

ESP Electricity Limited

01372 227560

26

Energetics Electricity Ltd

01698 404640

27

The Electricity Network Company Ltd

01359 243292

28

UK Power Networks (IDNO)

0845 601 4516


Eon
Contact number for customers moving home - 0345 303 3020
Contact number for questions about your bill - 0345 052 0000
Contact number for prepayment customers - 0345 303 3010


Extra Energy
Customer service contact number - 0800 953 4774
Customer service contact number from a mobile - 0330 303 4774


Firmus Energy
Customer service for existing customers: 0800 032 4567
New customers: 0800 032 4567


First Utility ?

Flow Energy New and existing customers - 0800 092 0202

GB Energy ( CEASED TRADING 26th November)
Contact number for new customers - 0800 6444 450
Contact number for existing customers - 0800 6444 451


GnErgy 01252 494 141

Good Energy Customer service - 01249 766090

Green Energy UK Customer service - 0800 783 8851

Green Star Energy New and existing customers - 0800 012 4510

iSupply Energy Customer services: 0330 2020298

LoCO2 Customer service number for existing customers - 0845 074 3602

Npower Gss Emergency 0800 111 999


Southern Electric Emergency phone numbers

Electricity
CHESHIRE, MERSEYSIDE, NORTH WALES AND NORTH SHROPSHIRE
Emergency number: 0800 001 5400

SP Energy Networks

Electricity
EAST ENGLAND
Emergency number: 0800 783 8838

UK Power Networks

Electricity
EAST MIDLANDS
Emergency number: 0800 056 8090

Western Power Distribution
Electricity
LONDON AREA
Emergency number: 0800 028 0247

UK Power Networks

Electricity
MIDLANDS
Emergency number: 0800 328 1111

Western Power Distribution

Electricity
NORTH EAST ENGLAND
Emergency number: 0800 668 877

Northern Powergrid

Electricity
NORTH WEST ENGLAND
Emergency number: 0800 195 4141

Electricity North West

Electricity
NORTH OF SCOTLAND
Emergency number: 0800 300 999

SSE Power Distribution

Electricity
SOUTH EAST ENGLAND
Emergency number: 0800 783 8866

UK Power Networks

Electricity
SOUTH WALES AND SOUTH WEST ENGLAND
Emergency number: 0800 052 0400

Western Power Distribution

Electricity
SOUTH OF SCOTLAND
Emergency number: 0800 092 9290

SP Energy Networks

Electricity
SOUTHERN AREA
Emergency number: 0800 072 7282

SSE Power Distribution

Electricity
YORKSHIRE
Emergency number: 0800 375 675

Northern Powergrid

Electricity
INDEPENDENT
Emergency number: 0800 013 0849

Independent Power Networks Ltd

Electricity
INDEPENDENT
Emergency number: 0800 731 6945

ESP Electricity Limited

Electricity
INDEPENDENT
Emergency number: 0800 804 8688

Energetics Electricity Ltd

Electricity
INDEPENDENT
Emergency number: 0800 032 6990

The Electricity Network Company Ltd (GTC)

Electricity
INDEPENDENT
Emergency number: 0800 055 6288

Harlaxton Energy Networks Limited

Electricity
INDEPENDENT
Emergency number: 01924 871 558

Peel Electricity Networks Limited


Utilita Lost supply? - please call our Emergency Line: 03452 068 999


Contact Which?
Switch by phone You can call us on 0800 410 1149 or 01259 220 235